Last updated: October 5, 2026
This Privacy Policy explains how Braillo Norway AS (“Braillo,” “we,” “us,” or “our”) collects and uses information through braillo.com and our customer communications.
Information We Collect
We collect information you provide when you request pricing, ask about products or parts, submit a form, request support, register for an event, or subscribe to our emails. This may include your name, organization, contact details, products of interest, equipment or order information, and the contents of your messages.
Our website and the services connected to it may also collect information about your device and website activity, including your IP address, browser type, pages visited, referral sources, and interactions with products, forms, and advertisements.
How We Use Information
We use information to:
- Respond to questions, pricing requests, and support inquiries.
- Provide product information, parts, service, and order assistance.
- Manage customer and distributor relationships.
- Send requested information, business updates, and product or marketing communications.
- Understand website activity and advertising performance.
- Maintain business records, address fraud, and meet legal obligations.
Depending on the activity, our basis for processing information may be responding to your request before entering a contract, fulfilling a contract, meeting legal obligations, or pursuing legitimate business interests such as customer support and business administration. Where processing relies on consent, you may withdraw that consent.
How Information Is Shared
We use service providers for website hosting, email communications, customer management, business automation, analytics, and advertising. Information is shared with these providers as part of providing those services. Providers we use include Ortto, Zapier, and Google.
We may also share relevant information with American Thermoform Corporation, our parent company, or with distributors and service partners to respond to your inquiry or provide requested products and support.
Information may be disclosed when required by law, to address fraud or legal claims, or in connection with a sale or transfer of our business.
Cookies, Analytics, and Advertising
Our website uses cookies and similar technologies to support website functions, understand website activity, and measure advertising performance.
We use Google Analytics and Google Ads. These services may collect information about website visits and advertising interactions. Third-party services may also collect information about activity over time and across different websites.
Learn more about how Google uses information from websites that use its services.
You can manage or delete cookies through your browser settings. Blocking cookies may affect some website functions. Google also offers advertising privacy controls and a Google Analytics opt-out browser add-on. These controls apply to the relevant Google services and do not disable every form of website data collection.
Your Choices and Requests
You can unsubscribe from marketing emails using the unsubscribe link in those messages. Communications needed to respond to your inquiries or provide requested products and services may continue.
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to restrict or object to certain uses. Where processing relies on consent, you may have the right to withdraw that consent.
Contact us using the details below to make a privacy request. We may ask for information to verify your identity. Certain records may need to be retained to meet legal obligations or complete transactions.
You may also raise a concern with the Norwegian Data Protection Authority (Datatilsynet) or the relevant privacy regulator in your location.
Records and Security
We keep customer, order, and inquiry records for business, accounting, support, and legal purposes. Retention periods vary depending on the information and the reason it is held.
No method of electronic transmission or storage is completely secure. Please do not send payment card details or other sensitive information through our general contact forms or ordinary email.
Information may be processed in Norway, the United States, and other countries where our parent company or service providers operate.
Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. If you believe a child has submitted personal information through our website, please contact us.
Changes to This Policy
We may update this policy as our business or information practices change. Updates will appear on this page with a revised date.
Contact Us
For privacy questions or requests, use our Contact Braillo page or contact:
Braillo Norway AS
Attn: Privacy Requests
Wessels veg 100
7502 Stjørdal
Norway
Email: sales@braillo.com
Phone: +47 74840440
