Purchasing a production braille embosser, or braille printer, is a significant investment. Braillo is committed to protecting that investment through expert service, technical support, and comprehensive resources. Our focus on long-term customer care helps ensure Braillo embossers remain in operation for decades. Designed for durability and high-volume braille production, our equipment is built to last, and we work closely with customers to maintain peak performance.

Braillo offers a range of installation, service, and support options:

• On-site technician support: Your facility’s technician can perform service or repairs with guidance from Braillo. We provide telephone and video support, along with instructional resources to assist with maintenance and adjustments.
• Factory or distributor service: Your embosser, or specific components, can be sent to Braillo or a local distributor for service or repair.
• Braillo on-site service: A Braillo technician can travel to your facility to perform installation, maintenance, or repairs.
• Training opportunities: Customers may attend factory training classes in Norway or the United States, participate in Braillo workshops worldwide, or receive training through a local distributor. These programs are offered throughout the year at no cost.

Braillo continues to expand its global network of highly trained technicians, helping reduce service costs and minimize downtime when on-site support is required.

A complete inventory of parts for all Braillo braille embossers is maintained at our factory in Norway and through local distributors. In most cases, parts can be located online or by contacting us, and are available for same-day shipment.

Reliable operation of your equipment is a top priority. Regardless of the embosser’s age, condition, or location, Braillo stands behind every machine we produce. Through training programs, responsive technical support, and flexible service options—including both on-site and in-house support—customers have access to the expertise needed to keep their equipment running efficiently. This commitment to service and long-term support is why Braillo equipment is trusted by braille producers worldwide.